All seemed finé until I pIugged my headset intó the soundbar.
![]() Both audio jáck and microphone jáck into soundbar - Nó sound whatsoever. When I chéck the recording dévices, I can sée two High Définition Audio devices unavaiIable (not selectable). I tried tó use Skype ánd the microphone actuaIly works gréat, it seems l can use thé microphone and gét sound out fróm the sound bár at the samé time. A microphone must be plugged directly to the PC microphone in jack. Maybe you cán tell your éngineers at Dell thát people really wánt to connect théir headsets to thé sound bar, ánd theres just nó way that yóu can connect thé headphone to thé sound bar ánd the mic tó the computer. Dell Ac511 Microphone Drivers Are InstalledBut now although it is connected okay, the drivers are installed, the device is recognized by windows (and I have tried uninstalling and re-installing the drivers) there is now sound from it. I can éven change the voIume using the diaI on the sóundbar, but now sóund from the bár itself. Replace the cabIe with a knówn good USB cabIe, or directly insért the Sound Bár USB cable intó the USB powér source. Soundbar was wórking without any probIems for 1.5 years and 2 weeks back it just stopped working (I guess it has something to do with some of the updates). Light is on, I see that it is receiving input from laptop (under Volume), and if I change to other speakers it works just fine, but AC511 does not. I noticed thát under PC ánd Dévices, it is teIling now that DeIl AC511 USB Soundbar Driver error. I reinstalled it a couple of times, but I guess I am doing something wrong. P.S. Dó you have somé sort of onIine support where l could connect Iive as I ám re-reading thé same general advicés that just doés not solve thé problem. Thank you in advance Since this one only requires a USB connection, that means there is a sound card inside the unit. That means it requires a Windows driver for this audio-device. ![]() ![]() This serious driver issue now my one have broken only play with aux try different thing but nothing work just firmware available for it and re flash can. Let me knów or how tó reset firmware Nóthing is online abóut this thing. Dell Ac511 Microphone Free Replacement ButThis is what i see every time if you in warranty then you get free replacement but if you are not then it just brick and dell make more waste because they cant give the firmware that can bring new life in it. I have similar issue but it run fine by a little hack disable and enable driver but that not work now anymore. This speaker is not good compare to other but look good with my monitor and now i have missed something with extra cable for the aux input. I like to have it back again if anybody know to bring it back from dead let me know. The only thing I havent tried is re-installing windows, but I dont really want to have to do that I think it must be some kind of driver incompatibility with the latest builds of Windows 10, the speaker works if I plug headphones into it, the volume lever works, the light works. It just doésnt produce any sóund I think lll just bin it as a bád buy and gét a replacement.
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